Your Data, Protected: The Luckywave Privacy Policy

Data Collected at Sign-Up

When you open a Luckywave account we ask for the basics: your name, date of birth, email address, phone number and a residential address. Date of birth matters because Luckywave is an 18+ platform and we need to confirm you meet that minimum before any deposit or spin. Depending on the payment method you choose and the checks required at withdrawal stage, we may also request identity documents such as a passport, driving licence or a recent utility bill. These documents are used solely to confirm who you are and to prevent fraud or underage play, not for marketing purposes.

Data Collected While You Play

Once you are logged in, Luckywave records gameplay activity: which slots and live tables you visit, session length, stake sizes, wins and losses, and deposit or withdrawal history in GBP. We also log technical information such as IP address, browser type, device model and approximate location, mainly to keep the account secure, detect unusual patterns, and make sure games display correctly on your screen. None of this gameplay data is sold to advertisers outside the group of partners described below.

Cookies and Similar Technologies

Luckywave uses cookies and comparable local storage tools for several distinct purposes.

• Essential cookies that keep you logged in and remember items like your cookie consent choice
• Performance and analytics cookies that show us which pages and games are popular so we can improve load times
• Preference cookies that remember display settings such as language or table layout
• Marketing cookies, including those from third-party partners, used to measure the effectiveness of promotions

You can adjust or withdraw cookie consent at any time through your browser settings or the cookie banner shown on your first visit. Blocking non-essential cookies will not stop you from playing, but it may make some personalisation features, such as remembered favourites, unavailable.

Payment Processors and Your Financial Data

Luckywave supports Visa, Mastercard, Bitcoin, Ethereum, Tether, bank transfer and Revolut. Card and bank transactions are handled by regulated payment processors, and Luckywave does not store your full card number on its own servers. Crypto deposits and withdrawals are processed through wallet addresses; blockchain transactions are, by their nature, publicly viewable on the relevant network ledger, though they are not directly tied to your name unless you disclose it elsewhere. Each processor and wallet provider has its own privacy notice governing how it handles the data it collects during a transaction, and we encourage you to read those alongside this page before choosing a payment route.

Who Controls Your Data

The entity acting as data controller for Luckywave, along with its registered contact details, is published in the site footer. Please confirm the exact name and address there rather than relying on any other page, since footer details are kept current and this page is not the place to restate a legal entity name.

Your Rights Over Your Data

Depending on where you live, you generally have the right to ask what personal data is held about you, correct inaccuracies, request deletion where it is legally possible, restrict or object to certain processing, and receive a copy of your data in a portable format. UK residents can also raise concerns with the Information Commissioner's Office (ICO), the UK's data protection authority, if they feel a request has not been handled properly.

• Access: request a copy of the personal data Luckywave holds about you
• Correction: ask us to fix inaccurate or outdated details
• Erasure: request deletion of data we are not legally required to keep
• Objection: object to certain marketing or profiling uses
• Portability: request your data in a common, machine-readable format

How We Keep Data Secure

Account and payment pages are encrypted in transit, and access to personal data inside Luckywave's systems is limited to staff who need it to do their job, such as support agents handling a withdrawal query or compliance staff reviewing an identity check. No online system is completely immune to risk, so we also ask players to use a strong, unique password and to enable any two-factor login option offered on the account page.

Retention and Sharing

We keep account, transaction and verification records for as long as needed to meet anti-fraud, accounting and regulatory obligations relevant to the market you play in, after which records are deleted or anonymised on a rolling schedule. Data may be shared with payment processors to complete a transaction, with identity verification partners to confirm age and address, and with regulators or law enforcement where we are legally required to respond to a request.

Related reading: the Terms and Conditions page covers account rules in full, Responsible Gaming explains the limits and support tools mentioned above, and Payments breaks down deposit and withdrawal timing for each method. Ready to play? Head to Register to open an account.